Here you will find questions and answers to frequently asked questions.
General
How often do I need to oil the clipper?
We recommend oiling the Schermaschine every 10-15 minutes for optimal use.
How can I order products directly from Heiniger AG?
We are happy to accept orders via email and phone. You can contact us at our phone number +41 62 956 92 00 or via our email address . We no longer operate a retail store since 2022 and we have not yet launched an online shop.
How do I receive my ordered goods from Heiniger AG?
We will send you the goods by post. We closed our shop in 2022.
Which clipper blade can I use with the attachment combs?
You are welcome to use the snap-on combs with the standard Snap-On clippers No. 10 with 1.5mm.
What can I do if the blade or my clipper gets hot?
We recommend that you set the shear pressure less strongly. You are welcome to cool the blades with our Heiniger Blade Care 3 in 1 Spray and oil them regularly. If the machine does not shear optimally after loosening the shear pressure, you are welcome to send us the blades for sharpening.
Sharpening service
How often do I need to send my clipper for sharpening?
We recommend sharpening your clippers as soon as they no longer cut optimally.
May I send you clipper and clipper heads from other brands for a sharpening service?
Yes, you are welcome to send us your clippers and blades from other brands for a sharpening service.
Can I also buy the upper and lower blades separately?
Yes, we also sell our upper and lower blades individually.
How do I properly clean the clipper?
We recommend that you first wash the knives with lukewarm water and soap. After that, you may dry the knives well and oil them thoroughly with Heiniger chlipper oil.
When can my knife no longer be sharpened?
We can no longer sharpen the knives once they are too thin, rusty, or have broken teeth.
How do I store the cutting blades properly?
We recommend storing the blades in a dry environment to prevent them from rusting. Before storage, ensure that the blades are clean, dry, and oiled.
How often can I send my blades for sharpening?
How long does a grinding service or a repair take once I have sent it?
For grinding services and repairs, you can expect a waiting time of about 1 – 1.5 weeks after receipt by us.
May I send you the cutting heads for the StyleMini trimmer for sharpening?
The cutting heads for the StyleMini Trimmer are disposable blades and cannot be resharpened by us.
How often can I send in the StyleMidi cutting heads for grinding?
The StyleMidi blades can be resharpened about 2–3 times.
Small animals
How do I change the cutting head of the clippers Opal, Saphir, and Onyx?
On the back of the clipper, below the blade, there is a red button. You may gently press this button down, carefully push the knife forward, and pull it off the machine.
Cattle and horse
How do I set the shear pressure correctly on the large animal machines?
After mounting the blades, turn the adjustment screw until you feel slight resistance. Then make the first cutting attempt on the animal. If it doesn't cut, tighten it another ¼ turn and test it on the animal again. Continue this process until it cuts. It is important: only build up as much shear pressure as necessary. Not as much as possible.
Which measuring set may I use for a horse with Cushing syndrome?
We recommend the blades 18/23 or 18/15 for shearing a horse with Cushing syndrome. For a nicer shearing result, we recommend re-shearing the horse with the blades 31/15.
Which measuring set may I use for the shearing of the udders?
We recommend the Snap-on No. 30 for clipping the udders, with a remaining hair length of 0.5mm.
Donkey and Alpaca
Which blades may I use for a donkey shearing?
We recommend the blades 21/23 or 18/23, these are well suited for shearing a donkey. It is very important to oil the blades frequently (about every 5-10 minutes). With one set of blades, you can shear between ½-2 donkeys, depending on how clean and thick the coat is.
Which shearing blades may I use for alpaca shearing?
We recommend the Ceramic-cutter or Diamond for an alpaca shearing.